Your account

Account history (purchases, receipts, download history)

To view information relating to your account activity, sign in to your account and go to your overview page. To view your receipts, invoices and order confirmations, click on 'Invoices' on the top of the page below the search bar. To view a list of the files you've downloaded, click on 'Downloads'. If you don't see your subscription downloads under 'Downloads', click on 'Subscriptions'.

Updating personal information

To update your address or contact information, sign in to your account and go to your 'Address and billing details' page.

Updating your subscription's payment information

If you have a subscription on auto-renew or periodic billing, you will have the ability to update your payment information.

To update your subscription's payment information, sign in to your account and go to the payment information page.

View credit balance

To view your available credit balance, sign in to your account and go to your . Your credit balance will appear under "My Credits."

Changing password

You should change your password regularly. A good password is easy to remember without including any personal information (birthday, phone number, etc.).

Passwords on iStock must be at least 8 characters long and contain at least one letter AND one number. Your password cannot contain your email or member name.

To change your password, sign in to your account and go to your . Select 'Change password' from the left side of the page.

If you've forgotten your password, to get an email sent to the address associated with your account.

Managing your Boards

A Board is a place to organize and save your favorite files for future reference. Here are some tips on managing and organizing your Boards:

The easiest way to save files to a Board is while you're searching. As soon as you have an active board set up, you can add files to it from the search results page or by clicking through to the file's detailed information page. Simply look for the plus sign on the image or for the "Save to Board" link below your video clip to add a file to a Board.

You can create new Boards or access all of your Boards from the Boards panel that can be opened by clicking on "Your Board" in the header.

To view your Boards, choose "View all" in the Boards panel select menu, or click on "Your Boards" in the sliding side account panel. All of the Boards that you've created and the ones shared with you will be listed - simply click on the Board row to view its contents.

Let others collaborate with you on your Board by clicking the "Share" button to create a unique URL you can copy and share.

If you've got files in a Board that you're ready to download, simply click each file's thumbnail to go to the detailed information page to download the file.

View subscription details

Looking for information about your subscription? Sign in to your account and check out your overview page to view your subscription type, end date and number of downloads remaining for the month.

Turning auto-renew on or off

If you want to turn auto-renew off:

  1. Sign-in
  2. Go to your account
  3. Under 'Image subscription', click the toggle to turn off auto-renew
  4. Confirm you want to turn off auto-renew by clicking 'Yes, turn it off'

Once auto-renew is turned off, your subscription will remain active until the end date listed under your subscription details.

Note: You can turn off auto-renew any time up to 24 hours prior to your renewal date

If you want to turn auto-renew on, simply contact us.

Changing member name

If you want to change your member name, simply contact us and include the new member name you'd like to use.

Still have questions?

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