Purchasing


Purchasing on iStock

To download a file on iStock, you need to purchase a royalty-free license. There are two ways to purchase these licenses:

  • Credits let you download files as you need them. Credits are available in preset packs that let you save on downloads when you buy larger quantities.
  • Image subscriptions give you access to a set limit of photo or illustration downloads each month depending on subscription type.

Purchasing one image

First, you'll need to purchase credits before you can download a file on iStock. Credits let you download files as you need them. Credits are like iStock's very own currency and can be used to download any file on iStock. One Essentials collection image is 1 credit and one Signature collection image is 3 credits.

Here's how to do it:

  1. Go to our plans and pricing page
  2. Hover over the number of credits you would like to purchase
  3. Click "Buy credits "
  4. Fill out the account information
  5. Enter your payment details
  6. Click "Pay Now"
  7. Go to the image you want and download

Pay per download with credits

All about credits

Credits are like iStock's very own currency and can be used to download any file on iStock – including photos, illustrations and video files. Credits are sold in preset packs – the larger the credit pack, the less you'll pay per credit. View credit pack pricing. Files licensed with credits can be used in as many projects you like for as long as you want.

Credit expiry

Credits never expire when you use your iStock account once a year. Using your account is as easy as signing into your account.

Credit pack refunds

Unused credit packs can be returned for a full refund within 14 days of purchase. If any credits from a credit pack have been used, no refunds will be offered.

Image subscriptions

All about subscriptions

An image subscription lets you enjoy our lowest prices on photos, vectors and illustrations by paying a flat rate to access a set limit of downloads every month. Depending on the subscription plan you choose, you can get access to more images in total and more downloads per month. View subscription pricing.

Files licensed with subscriptions must be used in an end project within 30 days of the end of the subscription term or the license for the file terminates.

Video clips are not currently available with any subscription.

Essentials vs. Signature subscriptions

Our Essentials subscription gives you access to the everyday content you need – every photo, vector and illustration in our Essentials collection. View examples of Essentials images.

A Signature subscription gives you access to every image, period. That includes every image in our Essentials collection as well as millions of handpicked Signature collection photos, vectors and illustrations that you can only get from us. View examples of Signature images.

Video clips are not currently available with any subscription.

View subscription details

Looking for information about your subscription? Sign in to your account and check out your profile page to view your subscription type, start and end date, and number of downloads remaining for the month.

Update payment information

If you have a subscription on auto-renew or periodic billing, you will have the ability to update your payment information.

To update your subscription's payment information, sign in to your account and go to the payment information page.

Unused downloads

Your subscription gives you access to a set number of downloads each month. You can rollover up to 250 unused downloads month to month if you've got an annual subscription or a subscription with auto-renew enabled. If auto-renew is disabled when your subscription term ends, you will lose all rollover downloads that you've accrued.

Sharing subscriptions

Our standard subscriptions are built for a single user, which means the same person has to sign in, download and use the files licensed with their subscription. If multiple members of your team need to be able to download and use subscription content, iStock Teamshare might be the right option for you.

Teamshare lets you pay a flat rate for each additional user sharing or accessing a subscription and everyone on a Teamshare subscription draws from the same monthly download limit.

To learn more about how iStock Teamshare can benefit your team, contact us.

Image subscription refunds

Refunds for image subscriptions can be made within 14 days of your invoice date, provided you have not downloaded more than 5 images and have not made use of any downloaded images. No exceptions will be made.

Auto-renew

Auto-renew automatically renews your subscription before it expires so you can continue to download images without worrying about service disruptions.

Your renewal price will be locked-in for 2 years at the price of your initial subscription before any applicable promotional code redemption. Any promotional code redemption will only apply to your initial purchase and will not be applied to subsequent periods where the subscription is auto-renewed. If you make any changes to your subscription such as upgrade, downgrade, or change the number of downloads per month, your locked-in pricing will be updated based on the changes to your subscription.

When your initial 2 year price lock period is finished, your subscription will be renewed at the website’s price for your subscription and will continue to be locked in at that price for an additional 2 years.

You can turn off auto-renew any time up to 24 hours prior to your renewal date by going to your account.

Upgrade your Subscription

The pricing is determined by how much time is remaining on your current subscription. You can't currently upgrade a subscription online, but we'd be happy to help you. Give us a call.

Billing with terms

If you want to pay on terms, you can apply for a corporate account to be invoiced for your credit pack purchases. Our invoicing system lets you pay for your credit packs 30 days after purchase, tracks your statements and notifies you when payments are due.

Please refer to your invoice for all available payment methods for your region.

Refunds

Credit pack refunds

Refunds for credit pack purchases can be made within 14 days of your invoice date, provided you have not used any credits from the credit pack.

Image subscription refunds

Refunds for image subscriptions can be made within 14 days of your invoice date, provided you have not downloaded more than 5 images and have not made use of any downloaded images. No exceptions will be made.

File download refunds

iStock does not offer refunds or re-credits for downloaded files. File returns will only be considered based on technical issues with the file at the sole discretion of iStock.


Still have questions?

Incredible stock. Flexible pricing. Buy credits or subscribe today.