Downloading


Downloading with credits

To download files using iStock credits, you need to have credits in your account. If you don't have enough credits to download your file, you'll have to buy more credits before proceeding.

Once you've got enough credits in your account to cover the cost of the download, simply go to the file's detailed information page to download the file.

You'll be prompted to confirm your download. Once you've confirmed, your download will start. Depending on your browser and preferences, your file may be saved to your desktop, a specific downloads folder, or the last place you saved a file.

Please note: You can always re-download any file downloaded with credits at no additional cost from your download history.

Finding your downloaded files

After clicking "Download", your browser should prompt you to save your file automatically. If your browser does not prompt you to save your file, you haven't actually downloaded anything yet.

After you download your file, it may be saved to your desktop, a specific downloads folder, or the last place you saved a file, depending on your browser and your preferences.

  • Internet Explorer: typically lets you choose where to save a file. If you do not select a folder, it will default to the last place you saved a file.
  • Firefox: saves files to your desktop unless you've specified otherwise in the preferences.
  • Safari: will generally send images to your downloads folder or your desktop. This can also be set in the preferences.
  • Chrome: saves files to your downloads folder unless otherwise specified.

Downloading with a subscription

To download files using a subscription, you need to have an active subscription plan in your account.

If you've got a subscription, you can refine your search results to display only the images available in your subscription by using the collection toggle at the top of the search results page. Select "Essentials" to search only for images available with our Essentials subscription. Select "All" to see all of the images available with our Signature subscription. Please note that video files are not available with either subscription.

If the file is available for download with your subscription, you will see a notification above the "Download" button that says "Included with your subscription."

After you click "Download," you'll be prompted to confirm your download. Once you've confirmed, your download will start. Depending on your browser and preferences, your file may be saved to your desktop, a specific downloads folder, or the last place you saved a file.

Please note: During the active length of your subscription, you can re-download a file at no additional cost from your image subscription download history. Once your subscription ends, you will no longer be able to re-download images downloaded with your subscription.

Problems with download

Lost downloads

If you can't find your file here are some tips:

You can always re-download any file downloaded with credits at no additional cost from your download history.

During the active length of your subscription, you can re-download a file at no additional cost from your image subscription download history. Once your subscription ends, you will no longer be able to re-download images downloaded with your subscription.

If you still can't find your downloaded file or are experiencing download problems, please contact us with the file number and we'll help you out.

File not usable (corrupt, blurry, etc.)

If you download a file that is not is not usable (corrupt, blurry, etc.), simply contact us with the file number and your concerns. If we determine that there are technical issues with the file, we will re-credit you for the cost of the download.

Re-downloading

You can always re-download any file downloaded with credits at no additional cost from your download history.

During the active length of your subscription, you can re-download a file at no additional cost from your image subscription download history. Once your subscription ends, you will no longer be able to re-download images downloaded with your subscription.

Refunds on downloaded files

iStock does not offer refunds or re-credits for downloaded files. File returns will only be considered based on technical issues with the file at the sole discretion of iStock.

Downloading comps

If you want to see what a specific file will look like in your project, you can always download a free watermarked comp.

For photos, vectors and illustrations, simply go to the file's detailed information page to click and drag the preview image to your desktop or folder, or right click and save. If you need a larger comp, zoom in and save the image.

If you need a comp of a video file, go to the file's detailed information page and right click and save from the preview video.

Please note: iStock comps are available for download solely for test or sample use, including comps and layouts. You do not have the rights to use a comp file in any final materials, whether distributed or not. You'll need to swap the comp for a paid-for licensed file before you can use it.

Downloading from a Board

With millions of files at your fingertips, it can be tricky to keep track of your favorites. That's why we created Boards, a place to organize and save your favorite files for future reference.

If you've got files in a Board that you're ready to download, simply click each file's thumbnail to go to the detailed information page to download the file.

Need to download smaller size

By default, iStock provides the largest available image size when you download an image. If you need to download a smaller size for your project, simply sign in to your account, go to your download history and click the download icon next to the file.

Saving downloads to Dropbox

If you have a Dropbox account, you can save your iStock downloads directly to your Dropbox.

Setting it up

To start saving your downloads to Dropbox, simply go to Apps in your account and click 'Connect.' You'll be directed to sign in to your Dropbox account to give iStock permission to save files. Once you've given us permission, we'll be able to save your downloads to a folder in your Dropbox.

Saving your downloads to Dropbox

All of the files you download starting from the day you set up Dropbox will be saved to the iStock by Getty Images folder. Since this happens behind the scenes, your download might not appear right away - but trust us, they're coming. If you run out of storage on your Dropbox, we won't be able to save any more downloads until you clear up more storage.

Disconnecting

To stop saving your downloads to Dropbox, simply go to Apps in your account and click "Disconnect." It might take a few minutes for your account to be fully disconnected, but once it's complete, you'll continue to have access to all your files that have been saved, but we'll no longer be able to access your Dropbox.


Still have questions?

Incredible stock. Flexible pricing. Buy credits or subscribe today.